Privacy Policy

Carpet Cleaning Hackney Privacy Policy

This Privacy Policy explains how Carpet Cleaning Hackney collects, uses, stores and protects personal data relating to our customers and prospective customers in the Hackney area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Carpet Cleaning Hackney customers and prospective customers located in the Hackney area who contact us, request a quotation, make a booking, purchase a service or otherwise interact with us, whether online, by phone or in person. It describes how we handle personal data in connection with carpet cleaning and related services.

Data Controller

Carpet Cleaning Hackney is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal information and are responsible for ensuring that such processing complies with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data when you interact with Carpet Cleaning Hackney:

Identification and contact details such as name, postal address, service address, and any other contact details you choose to provide. Booking and service information such as preferred dates and times, details about the property or premises, access instructions and information about the carpets or upholstery that require cleaning. Communication records such as notes of telephone conversations, and the content of any messages you send to us. Transaction and billing data such as amounts charged, payment status, payment method type and invoices. We do not store full payment card details. Technical data, where applicable, such as basic information about the device or browser used when you visit our website, limited to what is strictly necessary for the secure operation of the site.

How We Collect Your Data

We collect personal data directly from you when you request a quotation, make a booking, ask a question, provide feedback or enter into a contract for our services. This may occur via telephone, online forms, messaging, or in person. We may also generate data internally, for example records of the services performed at your property and related invoice information.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. The purposes for which we use your data and the corresponding lawful bases include the following:

Providing quotations and delivering services. We use your identification, contact and property details to prepare quotations, schedule appointments and carry out carpet cleaning and related services. Our lawful basis is performance of a contract or taking steps at your request before entering into a contract. Customer service and communication. We process your contact details and communication records to respond to enquiries, manage bookings, handle complaints and provide aftercare. Our lawful basis is performance of a contract and our legitimate interests in operating and improving our services. Invoicing and payment administration. We use transaction and billing data to issue invoices, manage payments and keep appropriate business records. Our lawful basis is performance of a contract and compliance with legal obligations relating to accounting and taxation. Marketing and service updates. We may use your contact details to send information about similar services that may be of interest to you. Our lawful basis is our legitimate interests in promoting our business. You can object to this at any time. Legal and regulatory compliance. We may process your data to comply with legal or regulatory requirements, to respond to lawful requests from authorities or to establish, exercise or defend legal claims. Our lawful basis is compliance with legal obligations and our legitimate interests in protecting our rights.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements.

Customer and booking records are generally kept for up to seven years after the end of your relationship with us, to meet tax and accounting obligations and to maintain records of services provided. Communication records are retained for as long as needed to manage enquiries, complaints or disputes, and for an appropriate period thereafter in case of follow up. Technical data, where collected, is retained for the shortest period compatible with security and diagnostic needs. When personal data is no longer required, we will delete it or anonymise it so that it can no longer be associated with you.

Data Processors and Third Parties

In order to provide our services and run our business efficiently, we may share your personal data with selected third party service providers acting as data processors. These processors only process your data on our instructions and are required to implement appropriate technical and organisational measures to protect your information.

Such processors may include providers of customer relationship management tools, scheduling and booking software, payment processing services, cloud storage and data hosting, accounting and invoicing systems, and information technology support. We do not sell your personal data to third parties. We may also share personal data with professional advisers such as accountants or legal advisers where necessary, and with public authorities or regulators when required by law or to protect our rights or the rights of others.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or reliance on an adequacy decision, in accordance with data protection legislation.

Data Security

We take the security of your personal data seriously. We implement proportionate technical and organisational measures designed to prevent unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage systems, restricted access to financial information, and staff awareness of data protection responsibilities. While we take reasonable steps to protect your data, no system can be guaranteed as completely secure.

Your Rights Under GDPR

As a data subject, you have a number of rights in relation to the personal data we hold about you. These include the following rights, subject to certain conditions and exemptions in law:

Right of access. You have the right to request confirmation that we process your personal data and to obtain a copy of that data, along with information about how we use it. Right to rectification. You have the right to request that inaccurate or incomplete personal data be corrected or updated. Right to erasure. In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent, if consent was the lawful basis. Right to restriction of processing. You may request that we restrict the processing of your personal data in specific situations, such as while we verify its accuracy or consider an objection. Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to transmit it to another controller. Right to object. You have the right to object at any time to processing carried out on the basis of legitimate interests, including profiling, and to object to direct marketing.

Exercising Your Rights

If you wish to exercise any of the rights set out above, please contact Carpet Cleaning Hackney and provide sufficient information to identify yourself and for us to locate your data. We may need to verify your identity before responding. We aim to respond to all valid requests within one month, or within any extended period permitted by law where the request is complex or numerous.

Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can attempt to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office or with your local supervisory authority if you believe your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how Carpet Cleaning Hackney protects your personal data.